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Terms & Conditions |
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Before you purchase.
After 25yrs and many 1000s of successful award wining restorations we are facing increasingly high demands.
We must remind you of rules you have agreed to once you send your payment.
Most of these rules are common sense, but we must state the reality of the agreement you are getting into with DooDecals.com and AFE Graphics.
1. You agree that: Some items may not be in stock. We have easy access to a massive quantity of materials and inks. Be aware specific items will most likely need to be custom mfg. to fill your order. Our printers are always running filling orders as they come along. Unfortunately we are unable to stock 1000s upon 1000s of items that may not sell for months or even years. Lets be realistic, obviously you are aware your project is vintage and outside the mass market. We are trying to fill a void in this small market space by offering a unique service that it's impossible to predict for product or model popularity. Seems our magic crystal ball is a little cloudy. Knowing what you are working on will always be a mystery for us until your order arrives.
2. You understand and agree: We currently only accept PayPal for your credit card payment. While major banks are sleeping PayPal takes more specialty type credit cards worldwide and PayPal will tell you if your credit card is in working order. We do not control PayPal so if they glitch out on you... Try again later, or use a different credit card. Try to remember. We haven't any idea why your credit card might not be working. *Note* if we find what could be considered odd or unusual activity after an order is placed with address errors and/or billing not matching, such as 2 different countries we have authority to deny or reverse your payment for clarification.
3. You understand and agree: You are responsible for your shopping session by putting the correct items into your shopping cart. After purchase, any error you make during the shopping session such as picking the wrong items or adding too many items to cart or if you place 2 or more different orders before shipping and ask for combined shipping rebate or if you choose to cancel your order after payment. All of these types of transactions are considered your error and cannot be blamed on this web site. Payment reversals may be affected along with an admin (cost of business) at refund. This is especially complex if your order included any discount or bulk buy rebates.
4. You understand and agree: Due to increased cost pressures from payment merchant providers and our material suppliers. Our prices may increase at any time. We are not obligated to maintain any price you have seen on our site. Copied pages and or Screenshots from the past saved from our site will not be honored if a price change has occurred.
5. You realize and agree: Printing and mfg. decals is labor intensive and time consuming. Believe it or not can be quite complex at times. The quantity of different product lines the print shop is expected to juggle is staggering. Plus there is the constant changes and switch out of over 100 different inks and over 100 different base materials weekly. Also certain inks or materials might be special order from our suppliers. Too often it seems. Suppliers are unpredictable, we never know when they'll decide to discontinue a cool material or create a back-order. You'll be informed if there is trouble brewing. Otherwise, just let us handle it. Now, would someone please get those darn printers running faster...
6. You understand and agree that: Highly trained members of our staff could be on vacation or away for upgrading at periodic times during the year. Maybe even on the day you placed your order. This might cause a delay. Everyone knows in this day & age, highly skilled quality people are hard to find and keep. And when they are healthy and happy they perform at a much higher level. Plus its the law, we are mandated to give employee holidays.
7. You agree that: Product installation is your responsibility. Decal installation is tricky and technically challenging. Mishaps or mistakes during installation is always a possibility. After installing decals for over 25yrs we've made just about every mistake or blunder you could possibly imagine. We have some favorite photos that a few clients have sent in for us to view. Therefore, you or your third party installer understand we are at no fault for the installation or the technique. Once your installation period has started there are far too many factors and conditions in play and we will not be at fault. Consider a few of our best pro-painter customers often buy extras and we know some customers see the value in buying 2 sets of decals, so they can be sure the project can be completed. Unless you are Jack (not his real name), I think he has the record at 5 attempts. If you have an installation problem, send us some photos, we'll know where you went wrong. Just remember, the original OE manufacturer was able to install the same patterns over of those compound surfaces. **Note** Again photos are the key for us. You must provide very clear photos to add validity to any difficulty you may have.
8. You understand and agree: Graphics and decals are not made of stone. Sooner or later depending on your use and/or abuse lifestyle (caring of your personal property). Decals will deteriorate over time in various ways. This is related to leaving your restoration in the sun too much or storing your model in sweltering high heat zone, or storing your model in a small closed space with contaminating chemicals. Washing with too much force, or using harsh waxes or chemicals, etc. We are not responsible for your decals after installation.
9. You understand and agree: The delivery time line described within the product listing is an approximate guideline. Most of the time it'll be faster but sometimes slower depending on many factors. If you have waited too close to your project deadline you could comment that you are in a rush or need ASAP. But remember, there will always be someone else ahead of you on the job board. In the name of fair play trying to jump ahead of another client is not allowed. Planning ahead is the key.
10. You agree: If you need to re-attempt an installation as per mishap described in rule #7. We are willing to help and we do want your project to be successful. But in these circumstances for us to mfg. one or 2 pieces from a full kit can be difficult, it is not uncommon that we are required to produce large batches in order to fix a seemingly simple piece. You may need to wait longer than you expect. We've heard "My painter is waiting", more times than we wish to count. Again we do want to help, it's our job. But when a mistake occurs from your own doing, trying to force us with an ultimatum isn't going to move anything along faster. Heaven forbid if your install issue happens when rule #6 is in play.
11. You understand and agree: Shipping is a contract between you and the carrier. You pay us shipping, we give that money to the shipping company. We are not the shipping company. It is rare but sometimes shipping carriers fail to perform their duty. Losses and or damages are not within our control. If there is a loss carriers will force their own set of rules upon you and upon us. We can't change those rules, so you'll have to go along for the ride, just like we do. Again plan accordingly.
Tracking provided is your responsibility to follow and monitor. Shipping companies can and will archive or retire a tracking ID over a period of time. Some countries only allow a couple of weeks once you have been informed to pick up your package. Shipping insurance companies will provide a window of time 60 to 90 days for loss claims. If you choose not to track your item or go on vacation during a tracking period. If you do not pick up your package or try to contact us months after an insurance claim window has closed within these shipping contracts. Most overseas country post offices do not return packages due to expensive return costs and have authority to destroy your item.
If you report a loss package after any of the above occurrences. You agree under these conditions your sale becomes final and we are not responsible to recover your loss.
12. You understand and agree: When purchasing from overseas you are responsible for importing the shipment. Your package will definitely pass through and into your country via your government import customs. We provide the required documents with the shipment to enter into your country customs, but technically since you made the purchase, you are the importer. Obviously it's normal business as usual when millions of packages ship worldwide all handled by your local delivery companies. We cannot stop your government officials from choosing to delay or take time to process your package. With luck they will clear your package quickly without added processing. Since you are buying from us tax free, we feel this is the most fair way to ship. Let it be known, your country officials may decide to collect taxes or fees at import. Consider this similar to buying within your home country at shops where taxes are collected to provide funds for your society. We do not have any control over what your government decides to do to you or your property. If you have a VAT# we will list your # on the package at your request. Governments are kinda bossy, don't ya think? No one is allowed to track or peer into what or why government import customs departments could be doing with your order. Customs agents for security reasons can keep tracking updates hidden as they have been given the ultimate power and are responsible for protecting your country from dangerous shipments. BTW decals are not hazardous or dangerous, but that doesn't mean the flight or container holding your package isn't mixed in with other contraband causing deeper investigations. This rule does not apply to North American shipments.
13. You understand: All items we offer are reverse engineered from North American parts. They are intended to fit to the models listed for original North American body panels, fuel tanks and various spec. labels. If you attempt to apply our patterns to parts other than intended, such as different years or a different spec. from another country, or to aftermarket panels and fuel tanks with different than OEM surface contours, you'll likely struggle and not be successful with installation. You agree in advance to accept all risk. We will not be at fault. This is also a subset of rule #7.
14. You understand and agree: We are offering a service and products that are an aftermarket solution. We are doing our best to help save the history of the original visions of the creators. Some materials used in the past were inferior to present day material and some materials from the past are simply no longer available. Thus the key word aftermarket. Color matching is also a very large component of what we do, it's complex and technically challenging. We have over the last 25yrs spent countless hours testing ink formulas and still spend $1000s in R&D every year. Present day inks, materials and mfg. technology is different from the days when your vintage or classic model was produced. We always recommend complete restorations when possible. We do often offer pieces or partials and are happy to if and when requested as a special request. You agree that there is a chance colors may have a different shade or tone when compared to your original parts from 20, 30 or even 40 years ago. Due to this possibility if you decide after shipping the color did not meet you expectation. You understand this is simply your opinion about a color tone or level and is only an opinion. Otherwise we have completed the task and job you hired us to do.
15. You understand and agree: The email you provide at registration on this site is able to receive order status updates and you are responsible for tracking your order. Either by checking your email for status update (as well as searching your email filters) or you will need to login to this site and check order status. If you provide a fake email... We are no longer on the hook or responsible for order updates via email or via social media etc. We ship 1000s of packages and it's rare for the various carriers to make a mistake although we will want to know if the carrier has made an error. Remember if you are overseas rule #12 could be in play and we can't see what your country customs agents are doing.
16. You understand and agree: We are an English speaking company. Of course we welcome orders from around the world, but sending us messages in a different language cannot be used as a way to avoid these rules or pretend you do not understand these rules. Google has perfectly fine translators that you'll need to use for communication with us.
17. You understand and agree: The internet of things (IOT) isn't absolutely perfect. While it's rare servers do glitch and crash so disconnects will and do happen from time to time. We have created the best shopping site we are able within our abilities at this stage to hold a catalog of 1000s of items. For obvious reasons we have taken many steps to use strict highly secure servers that keeps bad players (such as bots) at bay. If you are backing out or changing your mind too much, waiting too long to make a payment, not typing in your information correctly, forgetting your password and not using a working email, using a device that is not functioning properly or simply have a disconnection during your shopping, these are things not within our control. You also agree that any frustration that you pass over in regard to the above will not be helpful or productive.
18. You understand and agree: Any Genuine OEM decals that we still have on hand and listed for sale are considered quite old in this current day. While we do take great care in storing these items and we are very particular about sending only top notch originals. You realize any possible issues you encounter due to age is the simply due to time passing by. There is a limited supply of these items and once all sold will no longer be available. Therefore all sales are final with OEM decals.
19. You understand and agree: Once your order arrives you have a limited time to contact us. For e.g. We won't be able to help if you don't report shipping damage. You have 10 days of receipt of your package to inform us of any issue. All packages are automatically insured as soon as they are shipped. There is a limited time window that insurance companies allow on shipped packages. Also you agree, it is your responsibility to open your package, view contents and review your order for accuracy once the order arrives. In other words. If you contact us months or years later after your purchase, or even for example after your installation period has started, we are not liable or responsible for any problem that may arise. This is also tied into rule #7 and rule #10.
20. You understand and agree: These rules are not designed to slow you down, rather it lays the foundation that helps us move faster through high demand periods. Which in turn speeds up delivery of your orders. If you cannot accept any of the above rules or feel that our service or product is not unique or feel is no different than buying a toaster from Walmart please move along and find another firm.
Now for the boring fine print. :)
During your use of the DooDecals.com Website. By accessing this Website, you agree to be bound by them.
DEFINITIONS
"Conditions" means these terms and conditions: "Personal Information" means any personal details provided by you via the Website; "User(s)" means (a) user(s) of the Website either collectively or individually, as the context requires; "We/us/our" means DooDecals.com, "Website" means the website located at http://skidoodecals.afegraphics.com or any subsequent URL which may replace it; and "You/your" means you as a user of the Website.
1 ACCESS
We will provide you with access to the Website in accordance with these Conditions.
2 YOUR OBLIGATIONS
2.1 You:
2.1.1 agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;
2.1.2 agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;
2.1.3 will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
2.1.4 will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired;
2.1.5 will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
2.1.6 agree that in the event that you have any right, claim or action against any Users arising out of that User's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
3 INDEMNITY
3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC / device or internet access account.
4 OUR RIGHTS
4.1 We reserve the right to:
4.1.1 modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
4.1.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
4.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
5 THIRD PARTY LINKS
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
6 MONITORING
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
7 YOUR DATA
7.1 We respect your personal information and update procedures of applicable Data Protection from time to time.
7.2 You should be aware that:
7.2.1 if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and
7.3 We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise.
7.4 Please view our Privacy Policy, which forms part of these Conditions.
8 INTELLECTUAL PROPERTY AND RIGHT TO USE
8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us.
8.2 The Website is Copyright, DooDecals.com / AFE Graphics 2020. All rights reserved.
9. NOTICES
9.1 You may send us notices under or in connection with these Conditions:
9.1.1 by email to
9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgment from us, which will be sent within 3 working days of our receipt and should be retained by you.
10. LIMITATION OF LIABILITY
10.1 WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY.
10.2 The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
10.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.
10.4 Notwithstanding any other provision in the Conditions, your rights as a consumer will be held to the highest standard.
10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link.
10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for:
10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
10.7.2 any loss of goodwill or reputation; or
10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
11 SEVERANCE
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforce-ability of any of the remaining provisions of the Conditions.
12 WAIVER
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.
13 SURVIVAL
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
14 ENTIRE AGREEMENT
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
15 LAW
The Conditions will be exclusively governed by and construed in accordance with the laws of Canada whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
16 CUSTOMER SERVICE
Due to the nature of mail order business, third party services are required to complete transactions. These parties consist of different countries mail services and various courier companies as well as government controlled customs offices. You will understand that under this condition both you and we depend on all third party services running smoothly.
You will agree to read and comply with our Customer Service policy during the period of the transaction until completion. | |
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